One of my key objectives has been to improve the way we communicate with our Retailer Network and drive engagement across our central communications portal, the Retailer HUB. I developed and implemented a best practice workshop across BMW Group Financial Services to empower my colleagues and create a sense of solidarity when communicating to the Retailer Network.

This strategy has successfully lead to Financial Services becoming the second most engaged department across the Retailer HUB and has driven engagement up by 220%. Within this role I continue to act as a consultant across the business to be the driving force in ensuring our communications are adding value to the Retailer Network and leverage as many opportunities to generate further momentum in Retailer engagement.